All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
*Please note: Many large and light items (rockwool, etc.) when shipped via FedEx Air and UPS Air Services (Three Day, Second Day and Overnight) are charged by 'Dimensional Weight'. Due to this, we reserve the right to amend the shopping cart calculated shipping charges to actual charges. We will notify you if this situation occurs. It does not affect UPS Ground Charges.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
You can check on your order status by checking your order history. We do our very best to have all orders updated and accurate along every step of the way.
If you haven’t received your order within 4 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Please refer to our Return Policy for more information.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.